Frequently Asked Questions
When will my sauce arrive?
We'll get your order in the post in the next working day. Then it will arrive in the next 3-5 working days (USA) or 5-10 working days (International).
I moved house, how do I update my shipping address?
You’ll have to drop us an email and we’ll do that manually for you. Please get in contact with your full name and address and we’ll look up your order.
Can I add more sauce to my current order?
Yes! – You can make another larger order and we’ll cancel the other one. Just drop us an email. We can’t actually merge orders with our site unfortunately.
What is the Scoville Ratings of your Sauces?
We haven't had our sauces tested in a lab. It's not a common form of testing in Australia. I can't find a lab that will do it. The other problem is apparently if you do find a lab that does Scoville testing the results vary wildly from lab to lab. So most hot sauces just guess what their rating is based on the chillies used. We have have done the same based on our recipes:
7/10 sauce - 1,800 Scovilles
12/10 Shit the Bed - 35,000 Scovilles
16/10 Black Label - 67,000 Scovilles
The rating of Black Label is quite impressive considering we don't use any extracts in our sauces.
What chillies do you use?
In the mild 3/10 and the regular 7/10 we use good old Birds Eye chillies. They measure 50,000 to 100,000 on the Scoville scale. They provide a nice kick and great flavour. In Shit the Bed we’ve used birds eyes and the deadly Trinidad Moruga Scorpion Chillies. We just love the taste of Scorpions and they range in heat from 1.2 million right up to 2 million on the Scoville scale! So you’ll get the burn you need.
Why don’t you use the hottest chillies in the world?
There are a few good reasons why I haven’t used Carolina Reapers.
Carolina Reapers don’t taste as good as Scorpion chillies. Superior taste is always my goal with my hot sauces, not just extreme heat.
Carolina Reapers aren’t that easy to get. As they were only named the hottest chillies in the world in late 2013 they haven’t spread across the world in large quantities yet. Don’t forget I live in the most isolated capital city in the world!
I just couldn’t get enough Carolina Reapers to make enough sauce for you all. You wonderful people are drinking Shit the Bed, so it’s hard enough getting tonnes of Scorpion chillies to make the sauce. Finding enough Reapers for it would make mass production impossible. Basically we need more people growing chillies!
What should I use this hot sauce on?
Breakfast, lunch, dinner and snacks! Everything is improved with the delicious flavour of Bunsters Fresh hot sauce.
Breakfast: Bacon, eggs, mushrooms, avocado
Lunch: Sandwiches, burgers, pies, salads, noodles, burritos, tacos,
Dinner: spaghetti and all Italian food, Mexican food, roasts, stir fry, meat and 3 veg, curries, chips, pizza, chilli mussels, chicken dishes.
But seriously this is the best thing to put on your eggs! Eat it on your eggs everyday and you’ll love life.
Why is shipping to the UK so expensive? I only see an express post option.
Hi, sorry about that. Yes all orders to the UK pay £20 for express shipping. We've had to remove the standard air mail option as too many packages under the care of Royal Mail go missing.
We've disappointed too many customers and we've lost too much money on replacements. While some postman is feasting off our chilli sauce. So in order to be able to supply the UK, we've had to only offer an express / signed for service.
The good news is for you that delivery takes only 3 to 5 business days so you'll be Shitting the Bed in no time.
Will this hot sauce make me shit the bed?
I’d really like to say, “No don’t be silly that’s just a marketing ploy we’ve used to sell the sauce.” But I have heard of some people shitting themselves after eating hot sauce. Please proceed with caution if you do get loose bowels from chilli products. I take no responsibility for damage done to your bedding or clothing.
Never trust a fart.
How do I cancel my order?
I really hope this isn’t because of my last answer? If you want to cancel that’s OK just drop us an email we’ll look up your order and sort out a refund for you.
What is your returns policy?
If you're not totally satisfied with your bottle of hot sauce, you can return any unopened bottles for a full refund. But you know what - no one has ever taken us up on this offer!
Please get in touch!